Consumer Rights
Filing complaints in consumer courts, and understanding the Consumer Protection Act.
Your Fundamental Legal Rights
• Right to Safety
Protection against the marketing of goods and services which are hazardous to life and property.
• Right to Information
The right to be informed about the quality, quantity, potency, purity, standard, and price of goods to protect the consumer against unfair trade practices.
• Right to Seek Redressal
The right to seek legal remedy against unfair trade practices or unscrupulous exploitation by filing a complaint in District, State, or National Consumer Disputes Redressal Commissions.
✅ What to Do (Immediate Actions)
- Always ask for and retain the original bill/invoice for any purchase.
- Issue a formal legal notice to the seller/service provider demanding rectification before approaching the court.
- Register a grievance on the National Consumer Helpline (NCH) or via the e-Daakhil portal for faster resolution.
⛔ What NOT to Do
- Do not ignore the warranty/guarantee terms and conditions.
- Do not delay filing a complaint; the limitation period is generally two years from the date the cause of action arose.
Whom to Report & The Process
Authority: National Consumer Helpline (NCH)
Process: First level of reporting. Call or use their portal to register a grievance against the company. They will mediate.
Contact / Portal: Call 1915 or visit consumerhelpline.gov.in
Authority: Consumer Disputes Redressal Commission
Process: If NCH mediation fails, file a formal legal complaint online via e-Daakhil. Select District Commission (claims up to ₹50 Lakh), State (₹50L to ₹2Cr), or National (above ₹2Cr).
Contact / Portal: edaakhil.nic.in
Key Legal Acts & References
Practical Guides
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